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Your Data on Hot 8, Explained Plainly

This page sets out exactly what we hold on your account, why we hold it, and how you can ask us to change or remove it — written plainly, not buried in clauses.

Phone-first loginWallet reference onlyCookie controlsData access requests
Hot 8 Your Data on Hot 8, Explained Plainly
PRIVACY CONTACT PATHS

Reaching Us About Your Privacy Requests

Need something corrected, exported or removed? Start from the account menu on your phone — the same place you check wallet history — and open live chat there, since a session that's already logged in saves us a verification round. If you'd rather write, our support address handles data requests directly. We reply to the account tied to your registered phone number, so send it from there and keep the wallet reference handy if your request touches a bKash or Nagad transfer.

Live chat from your account Open the account menu, tap live chat, and tell the agent it's a privacy request. Being logged in already proves the phone number, so we move straight to the details.
Email for data requests Write to our support address from the mailbox linked to your account. Say what you want accessed, corrected or erased, and add the wallet reference if a deposit query is involved.
Phone number verification Before we release or erase anything, an OTP goes to your registered number. That single step blocks someone else from pulling your data using only your name.
DATA HANDLING PRACTICE

Cookies, Security and Retention on Your Account

Security here is practical rather than decorative. Traffic runs over SSL, your wallet PIN never touches our systems because you approve every bKash, Nagad or Rocket transfer inside your own app, and login sits behind an OTP on your phone. Cookies mostly keep you signed in and remember which lobby you left — slots, live tables, or the cricket sportsbook during BPL. You can clear them from browser settings whenever you like, though you'll be asked to log in again.

What we collect

Phone number, account wallet history, transfer references from your bKash or Nagad app, device type and game rounds. Nothing about your contacts, photos or files is ever requested.

Cookies you can control

Session cookies hold your login and remember the last screen you used. Analytics cookies show which lobbies get opened. Block or clear them and the account still works normally.

Account security steps

OTP login, SSL on every page, and wallet approvals that happen inside bKash, Nagad or Rocket rather than on our side. Change your registered number from the account menu if your SIM changes.

How long records stay

Transaction and verification records are held while your account is active, then for as long as local financial rules require. Ask us to close the account and we confirm what must remain.

Privacy Questions We Get Most Often

Most privacy queries come down to four things: what's stored, who sees it, how to get a copy, and how to make it end. The answers below cover each one, and they apply the same whether you play from the app or a mobile browser. Anything specific to your own account goes through the channels above, since we won't discuss account records on public channels.

The reference number your bKash app returns, the amount and the time. Your PIN and wallet login never reach us — that approval happens entirely inside your own app.

Yes. Ask through live chat or our support address from your registered number, pass the OTP check, and we prepare your account, wallet and game history records.

Only where the service needs it: payment processors clearing your Nagad or Rocket transfer, live table studios such as Evolution, and lawful requests from a competent authority. Never advertisers.

Ask us in writing from your registered address. We close access, end marketing messages and erase what we can, though some payment records must stay for the period local rules set.

It covers your use of our platform, but whether you may hold an account at all depends on your local law and eligible regions. Stronger local data rights override anything weaker written here.

They stay separate. The app keeps its own session and the browser keeps its own cookies, so signing out of one leaves the other logged in until it expires or you clear it.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.